FAQ
Shopping FAQ
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What payment method do we accept? |
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We accept Visa, Master, PayPal, Alipay and WeChat Pay |
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Do we offer resizing? |
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Yes, please contact our customer service (852)37003500 |
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Is in-store pick up available for items purchased? |
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Yes |
Shipping & return FAQ
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How do I cancel my order? |
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Please contact our customer service on (852)37003500 |
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What shipping options are available? |
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SF Express, Speedpost and in-store pick up. |
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How can I make returns or exchange? |
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Please refer to our returns & exchange policy |
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Can I track my online order? |
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Yes, please check your emails for order updates and tracking |
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How long does the order take to ship? |
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2-5 days depends on different circumstances. |
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How much is shipping? |
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Please refer to our shipping & delivery policy |
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How long does refund take to be processed? |
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Depends on the payment methods that you used. |
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Can I exchange my purchase? |
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Please refer to our exchange and return policy. |