FAQ

Shopping FAQ

What payment method do we accept?
We accept Visa, Master, PayPal, Alipay and WeChat Pay

Do we offer resizing?
Yes, please contact our customer service (852)37003500

Is in-store pick up available for items purchased?
Yes

Shipping & return FAQ
How do I cancel my order?
Please contact our customer service on (852)37003500

What shipping options are available?
SF Express, Speedpost and in-store pick up.

How can I make returns or exchange?
Please refer to our returns & exchange policy

Can I track my online order?
Yes, please check your emails for order updates and tracking

How long does the order take to ship?
2-5 days depends on different circumstances.

How much is shipping?
Please refer to our shipping & delivery policy

How long does refund take to be processed?
Depends on the payment methods that you used.

Can I exchange my purchase?
Please refer to our exchange and return policy.