Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our website www.cnkjewellery.com (“Website”) and other digital platforms (“Platforms”), when you visit our showroom, contact C&K by whatsapp, email, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. Where we offer our products for sale online, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made.
Updates to this Privacy Policy
The terms of this Data Privacy Policy may be updated, revised, varied and amended by us from time to time as we deem necessary and the most current version will be available on our Website.
Personal Data You Provide to Us and How We Use It
The source of personal data:
We may collect your personal data, including but not limited to your personal information, payment information, marital status, occupation, personal monthly income, personal or professional interests, demographics, experiences with our products and service and contact information such as email address, contact numbers, by the following channels:
-When you register to attend any of our events or invitation;
-When you purchase goods and services from us;
-When you correspond with us;
-When you use the Website or our official page on social media Platforms operated by us; and
-When you send correspondence to us.
We will use the information we collect from you to:
-to offer you with our products and services, including sending you marketing and promotional materials, event information;
-to handle and follow up with customers service calls, repair orders, delivery, enquiries and complaints;
-to perform research or statistical analysis in order to improve our goods and services and for sales and marketing purposes;
-to verify your identity;
-to manage our accounts and records;
-to undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
-to understand how our Platform is used so that we can continuously improve our platform and services and other offerings.
Cookies and other information that we automatically collect
Like most platforms, C&K logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our visitors access our Platform.
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
- we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
- we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. However, when and where you decide to click on any advertisement or hyperlink on our website which grants you access to another website, your personal data may be exposed in these other websites.
Although we will do our best to protect and ensure your personal data, we cannot guarantee the security of your personal data transmitted over the internet or any telecommunications networks. This Privacy Statement is only applicable to our Website and we are not responsible for any third party websites or for any personal data you submit to such other websites via our Website. Please ensure that you read the privacy policies of such other websites.
Your choices
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us”.
In the event that you wish to exercise your right as set out above, we may request you to provide personal details in order to verify your identity. We will endeavour to respond to your request in accordance with requirements under applicable data protection laws and regulations, and we may charge you a reasonable fee for complying with your access request as permitted under applicable law.
Contact us
If you have any questions about this Privacy Policy, please contact us at the address provided below. You’re also advised to seek independent legal advice regarding the above-mentioned privacy policy.
In the event of any discrepancy or inconsistency between the English and Chinese versions of the Privacy Statement, the English version will prevail.
Tel: +852 3700 3500
E-mail: info@cnkjewellery.com