Customer can cancel their order within 24hours after the online transaction is completed; refund will be made back to the payment solution used initially by the customer. The cancellation policy is only applicable to C&K Jewellery Limited online shop and not apply to purchase from our office.

Cancellation procedure
Step 1
Raise the request by email (email: info@cnkjewellery.com) within 24 hours.

 

Step 2
When we receive the cancellation email from you, we will send an email to confirm the transaction is cancelled. If you don’t receive our confirming email within 1 working day, please contact us at (852) 3700 3500 or whatsapp (852) 9888 6797 to make your request of cancellation item.

 

Step 3
Bank will return the payment within 30 working days to the relevant credit card account or account designated by the customer concerned once the transaction is confirmed to be cancelled.